Business Systems Analyst
First Midwest, with assets over $20 billion, is the premier relationship-based banking franchise in the dynamic Chicagoland banking market. As one of the Chicago metropolitan area's largest independent bank holding companies, First Midwest provides the full range of commercial, retail banking, and wealth management services through some 120
offices located in communities in metropolitan Chicago, Northwest Indiana, Central and Western Illinois, Eastern Iowa, and Southeast Wisconsin.
POSITION
Summary:
Individuals in the Business Systems Analyst role are responsible for serving as liaisons between IT, software vendor(s) and the business areas they support. They collect, analyze, document, communicate business requirements, and develop/configure system(s) to achieve business goals. Business Systems Analysts continually seek opportunities to increase client satisfaction, deepen relationships, and effectively manage client expectations. They must have a working knowledge of the business area that they support to provide best in class level service.
REQUIRED EDUCATION, EXPERIENCE AND SKILLS:
Bachelor s degree in Computer Science, Information Systems, Business or related field
3-5 Years of relevant technical or business work experience in the financial industry
Retail Banking experience with digital web/mobile channels required
Working knowledge of business operations and system requirement processes
Initiative and ability to build relationships with system stakeholders
Ability to work in a team and effectively collaborate
Excellent organizational, data gathering, documentation and follow-up skills
Experience with administration of banking systems
Advanced computer skills, including experience with banking systems:
Excel, Word, Visio and other software
Experience in process discovery, implementation and management
Proven track record in meeting deadlines, quickly and accurately troubleshooting issues, problem-solving and communicating with other business units
Position may require the need to travel to other branch or meeting locations
DUTIES/
Responsibilities:
Work with business partners to align technology solutions with business strategies.
Support one or more moderately complex business processes.
Establish and maintain liaison relationship with business partners and IT in order to provide effective technical solutions.
Seek opportunities to improve and deepen relationship between IT and business partners.
Conduct data gathering and analysis to understand business strategy requirements.
May contribute to the business short- and long-term planning sessions and provide direction to ensure understanding of business goals and direction.
Provide input from a business and IT perspective.
Assess client needs utilizing a structured requirements process (gathering, analyzing, documenting and managing changes) to assist in identifying business priorities and may advise on options.
Develop, write and communicate business requirements and functional specifications for the implementation of business solutions.
May analyze client operations to understand their strengths and weaknesses to determine opportunities for improvements.
Document current system processes and models.
May assist in the system process redesign.
Provide assistance in business case/roadmap development (i.e. research, data collection).
May create business case/roadmap
Complete all appropriate documents as identified in SDLC Policy, Standards & Procedures.
Develop unit test cases, system integration testing and validate test results during testing.
Execute and document test cases.
Monitor testing process to ensure that business results are adequately tested with minimal risk.
Ensure test strategies/plans involve appropriate integration and process components.
May investigate, resolve and escalate problems and develop recommendations for resolution.
Identifies need for technical assistance to help in problem resolution.
Monitor, resolve and escalate issues as appropriate.
Provide support (i.e. creating reports, research, documentation) for the analysis of client satisfaction data.
Keep clients informed of problems, issues and resolutions.
Analyze performance metrics to ensure client satisfaction.
May manage client expectations.
Ensures IT Solutions meet client needs.
Coach and transfer knowledge to less experienced team members.
Application Configuration/Set-Up including:
business rules, process flow/rules, data translation, product definition/maintenance, rate updates, import of external data, and configuration documentation.
Establish good working relationships with external vendors.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here and Supplement here.
Estimated Salary: $20 to $28 per hour based on qualifications.
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